Working with colleagues and customers.

Assess candidates understanding of the importance of maintaining positive relationships with colleagues and customers to provide an efficient service within the business environment.

Carrying out office procedures.

To assess candidates’ competence and understanding in carrying out a range of day-to-day office tasks effectively.

Creating, managing and integrating files.


Assess candidates’ ability to work around a scenario that will test their knowledge and understanding, as well as skills in being able to create, manage and integrate files for Level 2.  At Level 1 assess candidates’ knowledge and understanding, as well as skills to create, manage and edit files.